Payments

Introduction

TransferVista enables easy and flexible tracking of payment records for your bookings. Payments can be made online, partially as deposits, or fully on arrival to the driver.

A booking is considered fully paid when the sum of all payment transactions equals the total booking amount. If payments don’t cover the full amount, the remaining balance is marked as “Pay on Arrival” which means the customer will pay the driver directly (with cash, card, or other methods).

Payment Methods

TransferVista supports three payment methods that you can enable in Settings > Bookings.

Method	Description
Pay on Arrival	Customer pays the full amount when they arrive (to the driver). No online payment required.
Online Payment	Customer pays the full amount online during booking.
Pay on Arrival with Deposit	Customer pays a percentage upfront online, with the remaining balance due on arrival.

Astuce

You can enable any combination of these methods to give customers flexibility. It might be worthwhile checking them once in a while during on or off seasons.

Attention

Online payments and payments on arrival with deposits require a connected Stripe account to process payments securely. Learn how to connect Stripe

Configuring Payment Methods

1. Go to Settings in the sidebar
2. Click the Bookings tab
3. Scroll to the Payment Methods section
4. Enable the methods you want to offer:
   • Check Enable payment on arrival for cash/card payments to drivers
   • Check Enable payment online for full online payments
   • Check Enable payment on arrival with deposit for partial deposits
5. If using deposits, set the Deposit % (e.g., 20% means customers pay 20% online, 80% on arrival)
6. Click Save

Understanding Payment Status

Each booking displays payment information in two sections on the booking details page: Payment Information and Payments.

Field	Description
Payment	The payment method selected (e.g., “On arrival”, “Online”, “Deposit”)
Billing	The customer’s billing email, linked to their customer record
Transfer Price	The base price for the transfer
Deposited	Amount already paid online
Payment on Arrival	Remaining amount due on arrival
Total	Full booking amount

Managing Payments

TransferVista provides very flexible tools to handle various payment scenarios. It is also important to keep payment records accurate for reporting and driver instructions.

Online Payments

When a customer pays online during booking, the payment is automatically recorded and appears in the Payments section. The “Pay on Arrival” amounts are updated accordingly, and the booking is considered fully paid.

Send Payment Link

Use this to request online payment from a customer after the booking is created.

1. Open the booking details page
2. Click Send Payment Link in the Payments section
3. Enter the amount to request (can be partial or full remaining balance)
4. Click Send

Astuce

You may accept deposits or on arrival payments for all your online bookings. Then, you can use the Send Payment Link feature to request deposits or full payments after communicating with the customer knowing that the booking is confirmed.

Add Offline Deposit

Use this to record payments received outside of the online system (e.g., bank transfers, cash deposits, checks).

1. Open the booking details page
2. Click Add Offline Deposit in the Payments section
3. Enter the amount received
4. Click Add

The payment is immediately recorded and the “Deposited” and “Payment on Arrival” amounts update accordingly.

Astuce

Use offline deposits to track bank transfers or cash payments received before the transfer date. This keeps your payment records accurate and shows drivers what’s still owed on arrival.

Common Payment Workflows

Full Online Payment

1. Customer books and pays online during checkout
2. Booking status shows “Deposited: €X” (full amount)
3. “Payment on Arrival” shows €0.00
4. Driver doesn’t need to collect any payment

Deposit with Balance on Arrival

1. Customer pays deposit (e.g., 20%) during booking
2. Booking shows “Deposited: €X” (deposit amount)
3. “Payment on Arrival” shows remaining balance
4. Driver collects the remaining amount on arrival

Pay on Arrival Only

1. Customer books without online payment
2. “Deposited” shows €0.00
3. “Payment on Arrival” shows full amount
4. Driver collects full payment on arrival

Manual Payment Collection

1. Customer makes a bank transfer
2. Staff records it using Add Offline Deposit
3. Payment amounts update automatically
4. Driver sees reduced (or zero) amount to collect

Related Pages

• Booking Details - Full booking management
• Integrations - Connect Stripe for online payments