Availability Zones

Availability Zones define where pick-ups and drop-offs are available. They are different from Catalog > Areas, which are used for pricing. Availability Zones control which pickup and drop-off locations customers can choose on the booking form.

Go to Business > Availability in the sidebar and open the Zones tab.

Zone types

• Full Service – Routes can start, end, or be entirely within the zone (e.g. hotel-to-hotel within a city).
• Cross Zone Only – The route must cross into another zone (e.g. Zone A to Zone B); both pickup and drop-off cannot be in the same zone (e.g. airport zone where transfers must go to or from another area).

Caution

Cross Zone Only means both pickup and drop-off cannot be in the same zone—use for zones like airports where transfers must go to/from elsewhere.

Creating and editing zones

On the Zones tab you can create and manage multiple zones using the interactive map:

• Use Draw Zone to draw zone boundaries on the map (polygon), then choose Full Service or Cross Zone Only
• Name each zone and set its type
• Edit zone boundaries, names, or types, and delete zones as your service area changes

If a customer selects a location outside your zones, they will see that the service is not available for that request (location validation; the booking form blocks invalid pickup/drop-off choices).

Related pages

• Availability Overview
• Rules & Scheduling - When bookings are allowed
• Areas - Pricing zones (different from availability zones)